Privacy Policy

1. Our commitment to privacy

This privacy policy (‘Privacy Policy’) sets out how EXIMNAVIGATOR (‘we’, ‘us’ and ‘our’ being interpreted accordingly) uses and protects the personal information about you that we collect or that you provide, on our website eximnavigator.com or by other means.

2. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

3. Information about you

3.1. We may collect and process personal information from you in various ways, for example if you:

• contact us by phone, email, online using a form on a Website, face-to-face or otherwise in writing;
• become a registered user of a Website;
• request further information about a service or product;
• register and purchase services or products from us;
• participate in our discussion boards on a Website or social media platform;
• enter a competition or prize draw;
• complete a survey;
• submit a job application;
• visit our Website (please see the ‘Cookies’ section below); or
• report a problem with a Website, event, product or service.

3.2. The type of personal information we collect includes your name, job title, company, postal address, email address, phone number, payment card information.

3.3. Such personal information is referred to in this Privacy Policy as ‘Personal Data.’

4. Information we receive from other sources

4.1. We may record information about you that is available publicly from sources like LinkedIn, corporate websites, related industry websites and online directories. We may then research and record further details about you by contacting your company directly or searching online.

4.2. If you use the messaging service on our Website, we have access to those communications.

4.3. If you‘re applying for a job at EXIMNAVIGATOR, we may receive information about you from your referees and former employers.

4.4. If you use our pages on social media platforms, then we may collect any Personal Data which you provide via those platforms in accordance with the policies of the applicable platform.

5. Personal Data about other people

If you provide Personal Data to us about any person other than yourself, such as your colleagues, personnel, relatives, your next of kin, your referees (if you are applying for a job), your clients, your advisers or your suppliers, you must ensure that they have given their permission for you to disclose it to us and for us to use it in accordance with this Privacy Policy.

6. Sensitive Personal Data

6.1. Unless we make it clear otherwise, our policy is not to ask for any sensitive Personal Data from you. We may, however, collect sensitive Personal Data if you provide us with it when you communicate via our Website or directly with us or via any third parties with whom we put you in contact. We may also collect sensitive Personal Data in order it to provide our services to you, or to deal with your enquiries, for example if we are making special travel arrangements for you we may need health details.

6.2. If you choose to provide this sensitive Personal Data to us, either as part of your interaction with the Website, as part of a particular service (where such information has been requested and the reasons for that are made clear to you), or for any other reason, this will mean that you have given your consent for us, to use that information for the reasons explained at the time you provide that Personal Data to us.

7. Uses we make of Personal Data

7.1. We may use the Personal Data that you provide to us or that we receive from third parties in the following ways:

• Direct marketing purposes: where you have expressly consented to us doing so in accordance with applicable law, you have purchased services or products from us or we otherwise have a legitimate interest or legal right, we may contact you by telephone or electronic message (e.g. email or SMS) for the purposes of providing information on our services and products, or providing information on behalf of our partners. We may also contact you by post from time to time, unless you have told us that you do not want to receive these communications. If you wish to update your Personal Data or opt-out of receiving further marketing communications from us get in touch at the address shown in the ‘Contact’ section below or opt-out here.
• Transactional purposes: we may process your Personal Data to provide you with the information that you request from us, to carry out our obligations arising from any contracts entered into between you and us, including managing your registration, attendance and participation at an event, which may include transferring your information to other organisations (see section headed ‘Disclosing Personal Data to third parties’ below); to allow you to participate in interactive features of our Website and services when you choose to do so; to allow you to communicate with other users and advertisers on our Website;
• Website administration and improvement: we may process your Personal Data to manage your access to EXIMNAVIGATOR content and resources, and the access by authorised users within your organisation; to ensure that content from our Website is presented in the most effective manner for you and your computer or mobile device (see section headed ‘Cookies’); to notify you about changes to our events, products, services or Website(s); as part of our efforts to keep our Website safe and secure, and for troubleshooting.

Marketing analysis and online marketing: to analyse Personal Data with a view to identifying how we can improve our marketing materials; provide you with products or services that can help to grow your business and send you marketing materials accordingly; to make suggestions and recommendations to you on our Website about services or goods that may interest you (please see ‘Profiling’ and ‘Cookies’ sections below); to match the email we hold for you to your Facebook account in order to target advertising to that account.

• Internal administration and analysis: to process your job application; to administer the EXIMNAVIGATOR database; data analysis, research, statistical and survey analysis; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• Legal compliance: to comply with any relevant legal obligations;
• Transfer to third parties: where you have consented or requested that a sponsor contact you or where you have registered to view a sponsored webinar, or to download a sponsored piece of content, or to attend a roundtable or executive briefing, we may provide Personal Data to the sponsor for them to contact you, which Personal Data may include your name, job title, company, country, phone number and email address.

7.2. We may also contact you for other purposes that you consent to from time to time.

8. Profiling

8.1. Please note that we may occasionally use Personal Data to conduct profiling of individuals on our database. This will help us target communications in a more focused, efficient and cost- effective way, helping us reduce the chances of individuals receiving inappropriate or irrelevant communications. To do this profiling we:

8.1.1. may cross-check certain Personal Data against public sources (such as a company website) to get a better understanding of who the individuals on our database are; and
8.1.2. combine information an event sponsor tells us about what you are interested with Personal Data we already hold about you;
8.1.3. Track your online behaviour in response to our emails and on our Website.

8.2. You can object to such use of your Personal Data for profiling at any time by contacting us at the address shown in the ‘Contact’ section below.

9. Legal obligations

9.1. We collect and process your Personal Data in accordance with applicable laws that regulate data protection and privacy. This includes national laws implementing the EU Data Protection Directive (95/46/EC) and from 25 May 2018 the EU General Data Protection Regulation (2016/679), also referred to as “GDPR”.

10. Data Retention

We will retain certain Personal Data in respect of financial transactions for as long as the law requires us to for tax or accounting purposes (which in the UK may be up to six years after a particular transaction). In respect of the holding of Personal Data for direct marketing purposes, we will retain this data for five years from the date of your last interaction with us. We believe this period reflects our business cycle, as individuals may get in contact after some time.

11. Cookies

Our Website uses cookies to distinguish you from other users of our Websites. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

12. Security

We employ appropriate technical and organisational security measures to protect Personal Data from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We also endeavour to take all reasonable steps to protect Personal Data from external threats. However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of all data disclosed or transmitted to us.

13. Links

Our Websites may, from time to time, contain links to and from the websites of our sponsors, media partners and other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the processing of your data by those websites. Please check these policies before you submit any Personal Data to these websites.

14. Your rights

14.1. In accordance with your legal rights under applicable law, you can request information about the Personal Data that we hold about you, what we use that Personal Data for and who it may be disclosed to.

14.2. You can also request that we:

• correct Personal Data that we hold about you which is inaccurate or incomplete;
• erase your Personal Data without undue delay;
• no longer use your Personal Data for marketing purposes (please see the ‘Direct Marketing’ section above); or
• transfer your Personal Data to another organisation, for example, an alternative provider.

14.3. We may forward the above requests on to a third party provider who is involved in the processing of your Personal Data.

14.4. Please note that EXIMNAVIGATOR does not need to correct or erase your data. EXIMNAVIGATOR is required by law to keep copies of your Personal Data.

14.5. If you would like to exercise any of the rights set out above, please write to our data protection contact at the email address in the ‘Contact’ section below. Where applicable law allows, we may request a fee to cover our administrative expenses in responding and may also require further information to verify your identity or locate the specific information you seek before we can respond in full.

15. Cookie Policy

What are cookies?

Our website uses cookies. A cookie is a small text file which is stored on your computer, tablet or phone when you visit a website. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a more personalised experience when you browse our website, allows us to monitor website use and helps us identify how we can improve our website. There are two main types of cookie:

• session cookies—these are deleted when you finish browsing a website and are not stored on your computer longer than this;
• persistent cookies—these are stored on your computer after you have finished using a website so that the website provider can remember your preferences the next time you use it.

Cookies can be set by the website you have browsed, i.e. the website displayed in the uniform resource locator (URL) window. These are called first party cookies. Third party cookies are set by a website other than the one you are browsing.

Why do we use cookies?

We use cookies to collect the following information:

• Technical information including the internet protocol (IP) address used to connect your computer to the internet; your site login information; the browser and version of the browser that you are using, the time zone setting, browser plug-in types and versions; your operating system.
• Information about your visit to our website including the websites you visited before and after ours; products, services or other terms you searched for; page response times, download errors, length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Consent

If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time—see below ‘Controlling our use of cookies’.

Controlling our use of cookies

Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.